Cancellation, Late Arrival & No-Show Policies

Cancellation, Late Arrival & No-Show Policies2018-09-13T11:34:30+00:00

We value your time, as we do for all of our clients. Our stylists, therapists, and technicians all do their very best to see to it that you are seen at your scheduled time.

Please confirm your reservation or call to cancel.

Cancellation Policy

Here’s a quick and easy guide to better understand our cancellation policy

If you booked: And you cancel: Service Charge:
More than 24 hours in advance At least 24 hours before your reservation None
Less than 24 hours before your appointment At least 1 hour before your reservation Full amount of each scheduled service will be charged.

Cancellations must be made over the phone by calling us at (956) 682-1306. We DO NOT accept cancellations by email or text.

Late Arrivals

We cannot guarantee you will receive the services you reserved if you arrive late.

If you think you may be late for your appointment, please call us and let us know and we will make every effort to accommodate you. However, if we are unable to accommodate you, you will still be charged the full amount for the services you scheduled. If we are not able to contact you, we reserve the right to consider your appointment time forfeit and accommodate other clients within your scheduled appointment time.

No-Show/No-Call Policy

If you do not show up for your scheduled appointment, and you do not cancel in accordance with our Cancellation Policy, you will be charged the full amount for each scheduled service you missed.

Clients who no-show on more than one occasion will be required to pay in advance for any reservation.

Services

We have a no refund policy on services completed at spa/salon. We offer complimentary fixes within 7 days of the service completion pending management approval.

Products

Unused/unopened retail products/tools may be refunded within 7 days of purchase.

We offer an exchange or salon credit for any products returned within 14 days, so long as the products are unopened and/or unused. Used products and tools may only be exchanged or credited, subject to the sole discretion of our General Manager.

Lengthy + Multiple Services

Any reservation spanning longer than 3 hours, group/party (3 or more people), spa services must be secured by having a valid credit card attached to your de Sanchez client account. In event of late cancellations or no shows the credit card will be charged as outlined in our policies above.

For clients who do not wish to place a credit card on their file, there is the option to come into the salon and pay a 40% deposit on the appointments you wish to book. Without either option you will not be able to save your reservation.

Please note our Cancellation, Late Arrival and No-Show Policies. Read more here. Ok